The Team in SAP-ERP Project

These information system will be supported by the technical support from the Project Team (Internal staff), the supporting team (internal staff) & the SAP staff if there is a major and serious problem occur .The process flow are usually the user will email directly to the SK (SapuraKencana)IT support to report the incident .Then the it support will received the email and revert the email by raise the ticket no. Each case will be entertained by given the ticket & support engineer that had been assigned will investigate and solve the problems. Once completed the notification by an email will be given that show they managed to fix the problem.